Privacy Policy – Instant FTMO
When using our services, we process personal data of our customers (“you”, “your”, or the “Customer”). This Privacy Policy (“Policy”) provides you with information about how your data are processed.
1. Who is the Controller of Your Personal Data and Whom to Contact?
The controller of personal data is Instant FTMO s.r.o., with its registered office at Palác Archa, Purkynova 74/2, 1, Prague, Czech Republic (hereinafter referred to as “we”, “our”, or the “Controller”).
For any questions or to exercise your rights relating to the processing of your personal data, you can contact us at: Email: support@instantftmo.com
2. What Information Do We Collect and How Do We Obtain It?
We collect the following categories of personal data:
Data you provide directly: name, surname, email address, phone number, postal address, date of birth, username and password, payment details (crypto wallet addresses), and any communication records with us.
Data collected automatically: IP address, device type, operating system, browser, connection provider, website usage data (date, time, duration of visit, browsing history), and account usage data (login/logout, account settings, trading activity).
Data from third parties: trading platform providers (e.g., MT4/MT5) and social networks if you link accounts.
3. How Do We Use Your Personal Data?
We process personal data for the following purposes:
Registration and account creation – to set up and manage your Dashboard.
Provision of services – to provide funded accounts, trading access, and payouts.
Payments – to process cryptocurrency transactions.
Customer support – to respond to inquiries and resolve issues.
Marketing – to send you information about our services (with your consent or based on legitimate interest).
Service improvement and analytics – to test, enhance, and secure our services.
4. How Do We Store and Secure Your Data?
Your data is stored in encrypted databases with technical and organizational measures to prevent unauthorized access, alteration, or disclosure.
5. How Long Do We Process Your Data?
For contract performance: up to 10 years after termination (to comply with legal obligations).
For marketing: until you unsubscribe or object, but no longer than 5 years after your last contract.
For service improvement: typically up to 6 months.
For legal obligations: as required by applicable law.
6. Data Sharing and Transfers
We may share your data with:
Trading platform providers (MT4/MT5).
Service providers (hosting, IT, payment processors, customer support tools).
Legal authorities when required by law.
All third parties are contractually bound to protect your data.
7. Your Rights
You have the following rights under GDPR:
Access – request confirmation and a copy of your data.
Rectification – correct inaccurate or incomplete data.
Erasure – request deletion of your data (“right to be forgotten”).
Restriction – request limited processing in certain cases.
Portability – receive your data in a machine‑readable format.
Objection – object to processing based on legitimate interest or for marketing.
Withdraw consent – withdraw consent at any time (without affecting prior lawful processing).
Complaint – lodge a complaint with the Czech Data Protection Authority (ÚOOÚ).
8. Final Provisions
We may update this Policy when necessary. The latest version will always be available on our Website.
Contact:
Instant FTMO s.r.o. Palác Archa, Purkynova 74/2, 1, Prague, Czech Republic Email: support@instantftmo.com Website: https://instantftmo.com